Pick the topic closest to your question. If it is not covered here, the contact page reaches a human.
Booking a service
How booking works, what confirmation you get, and how rescheduling is handled.
Payments and invoices
What you pay, when you pay it, and where to find the invoice for a completed booking.
Refunds and cancellation
The cancellation framework, who it applies to, and how a refund reaches you.
Pet safety
Preparing your pet, what to flag to the professional, and what to do in an emergency.
Your account and data
What we store, how long we keep it, and how to request access, correction or erasure.
Raising a complaint
How to escalate a booking or privacy issue, and the timelines we hold ourselves to.
For anything account-specific, use the contact page. For privacy or service complaints, use the grievance route so the request gets a tracked reference.
